- Represent the business unit in a professional, positive manner.
- Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
- Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.
- Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.
- Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.
- Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
- The person is responsible for driving/leading Acquisition Plan, delivering and executing the plan.
- Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.
- Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.
- Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.
- Complies with contract review procedures and BW commercial policies.
- Represent the business unit in a professional, positive manner.
- Provides global coordination on customer issues where required.
- Share and seek information outside of his/her BU.
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