Job Description

Position Summary:

The Patient Care Coordinator plays a key role in supporting patients throughout their healthcare journey by serving as a compassionate, knowledgeable point of contact for their ongoing care needs. This role engages patients by phone and digital communication to assess needs, provide education, and ensure they remain connected to the right clinical and community resources. The Patient Care Coordinator documents all encounters in electronic health record (EHR) systems, helps manage appointment scheduling and reminders, and supports administrative tasks such as medical record retrieval and insurance-related coordination. Leveraging strong clinical experience, excellent communication skills, and comfort working virtually, the Patient Care Coordinator ensures patients receive timely, high-quality support while helping them stay engaged, informed, and empowered in managing their health. 

Essential Functions:

• Manage and escalate patients’ healthcare needs via phone and digital conversations.
• Document encounters leveraging technology platforms and EHRs.
• Connect patients with resources such as pharmacists, nutritionists, nurses, social workers, and doctors who can also assist them in meeting their care needs.
• Schedule and/or remind patients of upcoming appointments and procedures, and provide follow-up as needed.
• Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims.

Required Education and Experience:

• Must have a clear and active Medical Assistant Certification (CMA/ RMA)
• Must reside and work in the continental US.
• Must have a minimum of four years of clinical experience.
• Experience in care coordination or care management, health coaching, and motivational interviewinga plus.
• Hands-on experience and comfort with Electronic Medical Records.
• Experience using Microsoft Office products such as Teams, Outlook, and Excel.

Competencies and Preferred Qualifications:

• Comfort with technology and software while demonstrating proficient computer skills.
• The ability to stay flexible and quickly adapt to new processes, software changes, and priorities.
• Understanding healthcare goals provided by the practice while monitoring, assessing, and recording patient progress against a care plan.
• Exercise initiative, judgment, organization, problem-solving, and decision-making.
• The ability to be productive in a virtual work environment.
• Collaborate well with medical staff, partners, and organizations.
• Facilitate patient access to community resources.
• Excellent verbal and written communication skills are required.
• Perform care management and patient assessments.
• Awareness of resource, utilization, and care management best practices.
• A true passion for caring for patients and guiding them in their health journeys.

Position Type and Expected Hours of Work:

Full-time, 8 hours daily, Monday – Friday, unless authorized by management. The hours may be worked between 8 am – 6 pm in the patient’s time zone.

Physical Requirements:

This is a virtual position that requires you to sit or stand at a computer for approximately 40 hours weekly and be able to make phone calls. Some computer setup is required. 

Work Environment:

This opportunity allows you to care for patients virtually from the comfort of your home. We will provide you with the equipment and software needed, such as a computer and headset for internet-based calls. Since we’re dedicated to offering our patients the best care experience possible, a hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required. 

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