Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Software Engineer you will have product, clinical, and technical expertise and demonstrate proficiency in assigned essential job functions and areas of product focus. Your responsibilities include: remote monitoring and data analytic assessments, developing complex I/O patterns to monitor health of equipment for predictive maintenance, serviceability and reliability assessments, service documentation development and maintenance, new product development, sustaining, and manufacturing project support. In this role you will act as a liaison between service representatives and our internet of things (IoT) development team. You will follow appropriate complaint handling procedures, review quality data and key performance indicators relating to their focused product line and drive corrective action when required. You will be required to complete all necessary steps to ensure correct information is provided and technical issue is resolved.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week.

What You'll do as a Software Engineer

• Develop service standard work to incorporate Design for Connectivity into the New Product Development processes and procedures. Work closely with the individual service engineers to incorporate the use of machine data in the development of the service plan (e.g., troubleshooting topics, condition-based maintenance procedures to replace scheduled maintenance procedures) on all new product releases.
• Develop use cases to leverage machine data to improve service outcomes including improved fault diagnostics, equipment health indicators and conditioned based maintenance. Work closely with the individual service engineers to incorporate the use of machine data in the development of the service plan on targeted legacy products.
• Develop procedures and use cases to process software log files from embedded systems / controls to associate fault conditions to alarms to improve diagnostics.  Work with software and controls design teams to develop software fixes as needed.
• Research innovating Internet of Things (IoT) technologies that leverage machine data to improve Customer experience and improve quality, deliver and cost of service. Work closely with Engineering and Business Systems, Connectivity, product / software development teams to continually advance our IoT technologies.
• Monitor and review machine data to assess the equipment’s health, develop pre-emptive troubleshooting guidelines, and identify device insights.
• Conduct design reviews for serviceability and reliability, generate service plans for products and processes, develop service documentation and procedures, define service parts, outline service training and track equipment performance. 
• Perform data analytics and aid in creation of standard processes and process automation.
• Collaborate with internal product teams to ensure the field is prepared for product changes through creation of additional job aides, service part identification, updating documentation, and performing technical reviews as needed.
• Troubleshoot STERIS products and documents critical failures on corporation quality reporting system, initiates corrective action, and escalates issue to appropriate department.
• Initiate service communications to inform service representatives of product changes, parts substitutions, maintenance modifications, and field corrections.
• Act as an escalation point for resolution of complex technical issues. Provide technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and Customers.
• Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group.
• Participate in regular product and computer skills update training to maintain and enhance technical support skills.
• Maintain product knowledge efficiencies on current and non-current STERIS Healthcare and Life Science products.
• Escalate reported technical, quality, and safety related product complaints to appropriate engineering and management associates for continued action.
• Provides periodic product specific and technical skill training to department associates as required.
• Communicate with customers and technicians in a classroom environment as required.
• Travel to customer sites when required to assist in field activity.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's degree in Engineering, IT, or related technical field.
• Minimum 1 years experience.
• Familiarization with Microsoft applications and tools is required.

Preferred:

• Minimum 2 years' experience in a service, sustaining, software development, or quality engineering role is strongly preferred.
• Experience in a highly regulated industry, medical device or equivalent, is strongly preferred.
• Experience leading and managing projects is preferred.
• Ability to read engineering drawings and schematics is preferred.

Other:

• Demonstrated understanding of machine data and analytics.
• Demonstrated understanding of IoT, technology, and continuous improvement.
• Demonstrated excellent organization, oral and written communications skills.
• Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills.
• Demonstrated IT, AV, mechanical, electrical and computer troubleshooting skills.
• Knowledge of STERIS Healthcare and Life Science product lines, past and present is a plus.
• Ability to effectively resolve and communicate technical issues via telephone.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $70,000 - $90,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

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