Job Description

Tech Check Managed Services Engineer

Job Description:

Tech Check is seeking a dedicated and experienced Level 2 or 3 Managed Services Engineer to join our IT Managed Services team. The successful candidate will provide advanced technical support to our customer end users, ensuring the smooth operation of their IT systems. This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of IT systems and software. The Managed Services Engineer will be expected to work closely with the Tech Check Team offering high-level support services. Work involves providing preventive maintenance, trouble shooting and support of the customers systems including but not limited to, voice networks, local and wide area network systems, software systems and applications for both MacOS, Windows, and other appropriate technologies to meet the needs of the customer. Work involves application of policies and procedures to assure the delivery of appropriate and timely support services to end users of IT equipment and systems.

Responsibilities:

Tech Check is looking for a dedicated and experienced Level 2 or 3 Managed Services Engineer to join our IT support team. The successful candidate will provide advanced technical support to our users , ensuring the smooth operation of their IT systems. This role requires strong problem- solving skills, excellent written and verbal communication abilities, and a deep understanding of IT systems and software.

Provide second-tier support for technical issues escalated from Level 1 help desk technicians , ensuring timely and effective resolution.

Troubleshoot and resolve complex hardware, software, and network issues for end - Users

Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals.

Document all support activities , solutions, and client interactions in the ticketing system.

Collaborate with other IT team members to identify and implement solutions to recurring technical issues..

Provide guidance and training to others to improve their troubleshooting skills and knowledge. Participate in the development and updating of help desk documentation and knowledge base articles..

Assist in the deployment of new technologies and systems to enhance user productivity.

Monitor and respond to help desk tickets in a timely manner, ensuring high levels of customer satisfaction.

Stay informed about the latest industry trends and technologies to provide innovative support solutions.

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.

Minimum of 1-2 years of experience in a help desk or technical support role.

Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common desktop applications.

Experience with network troubleshooting and basic network configurations. Familiarity with remote support tools and ticketing systems.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Ability to work independently and manage multiple tasks in a fast-paced environment.

Physical and Mental Requirements

This job typically requires: sitting, standing, walking, feeling, manual dexterity, grasping, talking, hearing, typing, and seeing. There is prolonged exposure to computer keyboards and video screens. This position is generally light-duty and may require the exertion up to 50 pounds of force.

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Work is performed in an office or other in-door environment.

The work environment characteristics described here are representative to those an employee encounters while performing essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Competencies Common to All Tech Check Positions

Develop, maintain a thorough working knowledge of, and comply with all Tech Check policies and procedures.

Demonstration by personal example of the spirit of service, excellence, and integrity expected from all staff.

Develop respectful and cooperative working relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible.

Confer regularly with and keep immediate supervisor informed of all important matters which pertain to the applicable job functions and responsibilities.

Represent Tech Check in a professional manner to the public, and Customers.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive health and dental insurance.

401k with company matching.

Opportunities for professional development and certification reimbursement..

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to Brian Norman at briann@techcheckusa.com. Please include "Level 2 or 3 Managed Services Engineer" in the subject line.

Tech Check, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $60,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Do you have any experience using ConnectWise?

Ability to Commute:

• Sartell, MN 56377 (Required)

Work Location: Hybrid remote in Sartell, MN 56377

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