Job Description

Job Summary

The Phone Operator is responsible for handling incoming calls and directing to appropriate person in a professional, courteous, and efficient manner. This role serves as the first point of contact for callers, providing information, directing calls to the appropriate departments, and ensuring a positive experience.

Key Responsibilities

• Answer incoming phone calls promptly and professionally

• Direct calls to the appropriate person or department

• Take and relay accurate messages when necessary

• Provide basic information about the organization, services, or procedures

• Make outgoing calls as required (e.g., follow-ups, appointments, notifications)

• Maintain call logs and records as needed

• Handle multiple calls while maintaining a calm and polite manner

• Follow company policies regarding confidentiality and phone etiquette

• Escalate urgent or complex calls to supervisors when appropriate

Required Skills and Qualifications

• Call Center or Customer Service experience

• Office experience

• Clear speaking voice and excellent communication skills

• Strong listening and customer service skills

• Ability to multitask and manage high call volumes

• Basic computer and phone system skills

• Ability to work under pressure

Schedule:

Monday- Friday 1:00pm – 5:00pm; will also have the ability to work fulltime hours to cover for other staff

Wage:

$16.00 per hour

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