Job Description
Job Description Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a
Patient Service Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21
st
century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
Schedule: Monday-Friday 9:30AM-6:00PM with monthly rotating Saturdays You Will - Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are - Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
- Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
- Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have - High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service
- Strong sense of professionalism & reliability
- Medical terminology knowledge
- 2+ year medical/radiology front office experience is strongly preferred.
We Offer - Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Range USD $18.00 - USD $23.00 /per hour Shift:
Varied Shift Variations Monday-Friday 9:30AM-6:00PM with monthly rotating Saturdays
Job Tags
Hourly pay, Immediate start, Monday to Friday, Shift work, Saturday,