Job Description

Job Title: Medical Receptionist
Location: Nashville, TN
Position Type: Full-Time
Reports to: Clinic Manager
Hours: Monday – Friday 8:30 am – 5:00pm.
Compensation: $19.50 – $23.50 per hour, commensurate with experience.

About Nashville CARES:
Nashville CARES is the leading force in Middle Tennessee dedicated to ending the HIV/AIDS epidemic. Through a holistic approach encompassing HIV prevention, treatment, and comprehensive support, we aim to uplift those at risk and those living with HIV. Our passionate commitment to education, advocacy, and quality healthcare drives our mission forward. Discover more about our impactful work at 

Clinic Overview:

Our clinic offers a full range of preventive and treatment services, including chronic condition management, sexual health services, and wellness programs. We are committed to creating a welcoming environment where patients receive compassionate care and resources tailored to their needs.

Job Summary:

The Medical Receptionist is responsible for managing front desk operations in a high-volume medical clinic setting. This role is the first point of contact for patients and visitors and is critical to ensuring a professional, organized, and welcoming environment. The receptionist supports patient intake , scheduling , insurance verification , and administrative coordination while maintaining strict confidentiality and adhering to clinic protocols. This position does not include clinical decision-making or case management responsibilities.

Key Responsibilities:

Reception & Communication

• Greet patients and visitors warmly and professionally.
• Answer incoming calls promptly, using approved scripts and protocols.
• Direct inquiries to appropriate staff members.
• Provide accurate and concise information about clinic services, hours, and appointment procedures.

Patient Intake & Scheduling

• Accurately enter, update and verify patient demographic, insurance, and contact information in the EMR.
• Schedule, confirm, and reschedule appointments using EMR.
• Send appointment reminders and follow up on no-shows using approved communication methods (text, phone, email).

Administrative Support

• Prepare daily schedules and communicate patient flow updates to clinical staff.
• Scan, fax, and file documents securely and accurately.
• Respond to medical records requests in compliance with HIPAA and clinic policy.
• Collect and process patient payments, co-pays, and eligibility documentation.

Clinic Environment

• Maintain a clean, organized, and welcoming waiting area.
• Monitor patient wait times and communicate delays professionally.

Training & Compliance

• Participate in required training for new systems, confidentiality, and compliance.
• Follow all clinic policies.

Preferred Skills and Qualifications:

• Experience with Athena EMR and patient intake software.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent communication and organizational skills.
• Knowledge of HIPAA regulations and patient confidentiality standards.

Why Join Us?

• Be a part of a mission-driven organization that is a community leader in HIV prevention and care.
• Engage in meaningful work that has a direct, positive impact on people’s lives.
• Benefit from professional development opportunities in a supportive and inclusive workplace.

Benefits:

• Generous compensation commensurate with level of experience.
• Health, Dental, and Vision Coverage.
• Short- and Long-Term Disability benefits.
• 403(b) Retirement Savings Plan.
• 27 business days of paid time off annually.
• 12 paid holidays annually.
• Employee Assistance Program.

Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are.

The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

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