Job Description

Cashier processes all payments for the service and parts department. Ensures customers satisfaction by providing exceptional customer service to meet customers needs.

Qualifications

Education

Associate degree or equivalent; and six months or more related experience and/or training; or equivalent combination of education and experience

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Customer service skills *Excellent attention to detail *Works well in a team environment *Able to work with a diverse group of people

Physical Requirements

Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

for prolonged periods

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

infrequently

Lifting

10 lbs to 25 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

for prolonged periods

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

Expectations

General Expectations

Determine management and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Work evening, weekend and holiday work hours as required.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations

Collect all payments for the service/parts department.

Conduct telephone and in-person transactions courteously and promptly.

Summarize Parts and Service Sales to balance daily bank deposit

Telecheck all personal and business checks and note approval number on check.

Process credit card payments.

Close all repair orders

Other duties as assigned

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The College reserves the right to modify this job description at any time with or without notice.

Maintain a team attitude at all times. This includes both a conceptual and physical commitment to assist the other departments within the Dealership to reach common and individual goals. Also, it is essential to recognize that customers do not view each department separately but rather as one Dealership, Therefore to the degree that an issue or consern is raised where Inter-departmental goals are at odds it must always be settled in the best interest of the customer and Dealership as a whole.

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