Job Description

Job brief

We are looking for a Customer Success Agent to assist the Material Sales Manager daily and to perform a variety of administrative tasks as well as 

What does a Material Sales Customer Success Agent do?

Material Sales Customer Success Agents type, file, handle mail/email, transmit data and information, harvest data, answer phones, and perform other tasks critical to material sales operations and growth. 

To be a successful Material Sales Customer Success Agent, you should have a pleasant personality, as this is also a customer service role. Proficiency with MS Office and similar programs is required. Marketing and advertising background with familiarity of constant contact and social media platforms is helpful as well. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. 

Key Results Area I:

• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company demands and expectations.
• Receive inbound calls and emails for material requests material procurement and potentially Request photos and data from clients to identify material. 
• Assist with material request follow-ups.
• Question & Answer liaison for clients of general questions and solutions.
• Place follow up calls and send emails pre-sale and post-sale (proposal follow up and satisfaction follow up).
• Solicit 5‐star reviews.
• Assist with the transmission of photos, samples, etc.
• Assist with entering new requests into material requests spreadsheet.
• Assist in data farming and collecting perspective client data (email addresses, websites, etc.), information logging, and general solicitation. 
• May perform additional duties as assigned by leadership.

Key Results Area II:

• Create BOL (Bill of Lading) for shipment and send to warehouse or supplier as needed/when required. 
• Transmit shipment tracking data to client (PRO and Terminal information). 
• Track shipments and retrieving POD's (Proof of Delivery Receipts), verifying the recipient’s signature and date of delivery.

In accordance with Missouri and Illinois Departments of Labor requirements, the following information is provided:

• Equal Opportunity Employer: We are an equal opportunity employer and comply with all applicable state and federal laws prohibiting discrimination on the basis of race, color, national origin, sex, age, disability, and religion.
• Minimum Wage Compliance: Employees will be paid in accordance with Illinois’ minimum wage laws, which currently require employers to pay at least the state-mandated minimum wage rate.
• Workplace Safety: All employees will be provided with a safe and compliant working environment as per OSHA regulations and Illinois labor laws.
• Overtime Pay: Overtime will be paid at 1.5 times the regular hourly rate for any hours worked over 40 in a workweek.
• Workers' Compensation: We provide workers' compensation coverage for all employees in compliance with Illinois law.

Renaissance is a nationally recognized commercial and residential historical restoration company, specializing in traditional exterior historical building systems. Our craftsman work on roofing systems, structural and finish carpentry, masonry, architectural sheet metal and other historical systems not commonly found in current construction methods. Our clients include State Capitols, Churches, Universities, Libraries, Private Estates and properties of all types on the National Register of Historical Places. We have been awarded numerous local and national awards for our efforts. We have an industry leading safety program to protect our team members.

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