Job Description

Bilingual Call Center Representative

OPPOORTUNITY FOR DENTAL INSURANCE BENEFITS and GROWTH

Are you looking for a position that offers growth opportunities, merit increases, paid training, and a comfortable work environment? If so, fill out the job application and be prepared to be a part of a great team!

At Community Dental Partners, we take pride in servicing our practices with communication support through phone calls and text messages to support our patients in creating a unique experience on the phone and in the practice.

Our Call Center Specialists work on answering inbound calls and calling patients who are due for their dental exams. Our role in the Call Center is to reach out to existing/potential patients to provide information about our practice's services, and gather all information needed for an appointment. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with their needs.

Representatives:

• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

Education and Experience

• High school diploma or equivalent
• Proficiency using the Google Suite of products
• Proficiency in relevant computer applications and call center systems
• Excellent typing skills
• Fluency in English & Spanish

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. Our committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job Type: Full-time

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