Job Description

Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! We’ve worked hard to rise above the industry standard, because “good enough” is simply never good enough. With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Why our Client Coordinator Assistants love it here…

Because it’s fun. We’re not like other aesthetic jobs where you’re just an answering machine, we want you involved because you’re part of the team.

Because you can change lives. Laser hair removal can be a big commitment for people, but you can make a difference in helping them get through a major moment in their lives with your bright and positive impact.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our Client Coordinator Assistants learn the business from the inside-out and as our business grows, the opportunities abound. Challenge accepted.

Position Summary:

Milan Laser is growing again looking for a dynamic professional to join our Client Relations team. This team works in a fast-paced environment handling a high volume of incoming calls, emails and chat requests from both existing and prospective clients.

Your primary responsibility is to deliver a world-class client experience to new and current clients. In addition to this, you will support other needs of the clinic teams across the country. You will route calls and inquiries from clients regarding laser hair removal, current promotions, billing and general customer service to the Client Coordinator Assistant team.

Compensation: $17.00/hr + shift differential (extra $1.50/hr for bilingual)
Location: Omaha, Nebraska, In-Person
Status: Full-time, Non-Exempt
Schedule: Shifts range from 7:00am-10:00pm, Day and Evening Shifts available, must be available 1 weekend day.

Your responsibilities will include:

• Route calls and inquiries relating to appointments and consultations for all clinic locations
• Monitor our potential client inquiries and respond quickly
• Additional project-based responsibilities

To be considered for this opportunity, candidates must meet all the following requirements:

• Minimum high school diploma or GED equivalency
• Excellent customer service skills
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Intermediate computer skills
• Demonstrates initiative and ability to work independently
• Ability to maintain highly confidential information
• Display a passion for the aesthetics industry
• Be able to accurately type at least 60 wpm
• Be able to sit for up to 8 hours a day

Benefits Include:

• Employees and their spouse or legal partner receive free laser hair removal services
• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 401k retirement plan with vested employer match
• EXCEPTIONAL work environment!

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer

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