the Assistant General Manager will support service in all areas of the restaurant, including the dining room, lounge and the bar. The AGM oversees the front of house hourly team members, ensuring the restaurant standards, policies and procedures are met.

Responsibilities:

• Perform proper execution of opening and closing procedures, pre and post service duties
• Monitor service to guests in all areas of the restaurant
• Ensure team members' adherence to service standards
• Support in hiring team members' decisions and issue progressive disciplinary action, including termination
• Communicate with kitchen to update them of service issues (i.e., pace of service, VIP tables)
• Review reservation sheet and seating plan and react to any special requests or VIPs 
• Inspect dining room before service
• Maintain supply para in including linen, china, glass and silverware. 
• Ensure that service is technically proficient.
• Recover guest complaints and opportunities with positive outcome 
• Handles guest correspondence as necessary

Competencies & Qualifications:

• knowledge of wines
• Three years of service experience with at least two in management, preferably in a fine dining environment
• Proficiency in Toast and opentable
• Ability to lead, train and inspire
• Organizational skills
• Effective time management
• Present with professional demeanor
• Positive and clear written and oral communication skills
• Ability to engage guests successfully and build a relationship